Position : Senior Account ManagerLocation : Ohio, OHJob Purpose :This position is responsible for driving all aspects of the sales process to specific customers within the assigned module/vertical customer segment. This position is the primary contact for all face-to-face proactive sales efforts for all network services, IT professional services, IT managed services, hardware related IT products and is responsible for the overall customer relationship. This position interacts with and provides resources to all levels of sales and sales management. This position is responsible for identifying, qualifying, and closing key opportunities. Customer satisfaction as well as financial measures (revenue and/or gross profit) will directly relate to the performance of the position.Essential Functions :
Build strategies to drive revenues and/or gross profits within the assigned module/vertical customer segment, maintaining a high activity level in accounts to achieve plan results. (50%)
Lead overall sales effort/strategy and coordination of appropriate overlay sales/technical resources (ie. Practice Leads, Technical Sales Engineers, etc.). Focus on identification of new solution opportunities, protect existing revenue base, manage internal/external communication, escalate appropriate roadblocks/issues to management, and maintain overall customer satisfaction. (30%)
Maintain appropriate sales funnel and provide accurate forecasts to sales management with regard to network and IT related services/solutions. (10%)
Attend and participate in account team reviews and strategy sessions geared at protecting existing business and driving new revenue opportunities. (10%)
Education :Four years of College resulting in a Bachelor's Degree or equivalentRelevant Work Experience :
8 to 10 years in related field
Prior training/experience large/strategic account management
Experience in-network services, IT professional services, IT managed services, and hardware related IT products preferred
Special Knowledge, Skills and Abilities :
Consultative/Solution Selling Qualifying Sales Process Planning Customer Knowledge Product Knowledge Self-Management Business Acumen Innovation Competitive Knowledge Resource Leadership Resource Management
Supe rvisory Responsibility :This position does not have any supervisory responsibilitiesCBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutionsincluding Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com .We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.Attention California Residents:https://www.cbts.com/privacy-policy/california-privacy-policy/