ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. This office based position, located in Troy, OH, will support business growth, lead and develop operational quality management, striving for best in class, ITW Caliber service delivery practices. It also will provide clear leadership and vision to improve the overall quality for service delivery for the North America service business. Additionally, this role will analyze and report KPIs across all areas of the business and define improvement strategies to ensure that all projects are delivered on cost and on time to the highest quality standards. It will ensure Environmental, Health, and Safety issues are prioritized and drive Continuous Improvement across all quality related areas of the business in line with the strategy. This leader will stay abreast of any regulatory issues impacting service delivery.ESSENTIAL DUTIES AND RESPONSIBILITIESThese are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.The major responsibilities of this role include:
ACTION ORIENTED: Identify and seize new opportunities through strategic initiatives. Analyze performance data to recommend quality, productivity, profitability, and customer satisfaction improvements.
MANAGE COMPLEXITY : Drill down, gather data from diverse sources, analyze, and distill to simpler themes and actions for implementation and understanding. Evaluate pros and cons of potential solutions. Readily distinguishes between what’s relevant and what’s unimportant from a quality mindset.
CUSTOMER FOCUS: Cultivate external relationships with clients and vendors, manage customer relationships strategically, build solid connections, and deliver customer back innovation aligned with strategic goals to improve quality, reduce conflict, and drive organic growth.
BUSINESS INSIGHT: Deep understanding of the competition, customers, and internal stakeholders to identify trends, opportunities, and potential threats. Develop and implement actionable goals that align with business objectives to drive the overall success of Service Quality for the division. Anticipate future trends and implications accurately to create sustainable value.
DEVELOP TALENT: Attract and select diverse and high-caliber leadership talent. Prioritize the development of others through coaching, feedback, exposure, and strategic career moves to achieve full potential.
MANAGE AMBIGUITY: Point of contact for escalation concerns, able to resolve complex issues strategically, which impact current and future business needs.
SAFETY: Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Supervisory Responsibilities
This position will be asked to lead and influence the work of others
This position requires strong collaboration, influencing, business insight, strategic decision making, and large-scale project management skills with key stakeholders
MINIMUM QUALIFICATIONSThe requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and Work Experience
BS Degree in Business, Marketing, Finance, Engineering, or relevant field of study or a minimum of 15 years of industry specific experience
Strategy development with intended and desired outcome experience
Fundamental Project Management principles and skills expertise
Customer and Quality focus
At least 5 years of previous People Leader experience
Root cause analysis and problem solving proficiency
Ability to communicate effectively with a wide audience range
MS Office application proficiency to drive efficiency, productivity, and accuracy
PHYSICAL DEMANDS & WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical DemandsWhile performing the duties of this job, the employee is:
Regularly required to sit
Operates standard office equipment
Working Conditions
Office environment
Noise level in the work environment is usually moderate
Hours of Work
Normal business hours with extended hours as needed
Travel up to 25%
Why work for us?
Competitive pay
Great insurance options with low premiums
Paid vacation and holidays
401K with company match
Extensive on-the-job, online, and classroom training
Service vehicle, uniforms, and safety equipment provided
Safety-conscious work environment
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.