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Job Purpose or Objective(s): Technical Support Engineer 2's job is to provide advanced technical support for all technology-related operations, contributing to the success of the organization's goals and strategic objectives. The Technical Support Engineer 2 will offer comprehensive technical assistance, which includes managing, maintaining, and optimizing critical functional areas, such as applications, tools, and hardware resources.Primary Tasks:
Applies company policies and procedures to complete routine tasks.
Follows industry best practices and standard operating procedures to analyze and troubleshoot incidents and service requests.
Contributes to and follows detailed instructions for defined processes on most work.
Collaborates with cross-functional technical resources to complete project tasks and provide day-to-day support.
Build stable working relationships with internal stakeholders. Leverages influence to advocate for stakeholder needs.
Build, deploy, and maintain Commerce IT Gaming applications, patches, security fixes, automation, and support tools to the Choctaw Nation environment.
Create and maintain knowledge base articles to aid in problem resolution.
Provide intermediate troubleshooting across stage, test, and production environments.
Provide intermediate technical support to internal stakeholders escalating work to internal IT teams when necessary.
Other duties may be assigned by management.
Required Education, Skills, and Experience:MINIMUM
Associate’s degree in computer science or equivalent education, relevant certifications.
Intermediate experience supporting various operating systems.
Intermediate experience supporting desktop and server environments.
Intermediate experience creating automation for installations, configuration changes, and system management.
Intermediate experience troubleshooting ATI Oasis and other Gaming pre-deployment and post go-live issues.
Ability to prioritize and execute tasks in a high-pressure environment.
Two years of related work experience.
You will report to the IT Manager of Commerce Applications.About the Choctaw NationThe Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.Benefits
Free gym membership
Free access to employee health clinic
Free lunch for casino & resort associates
Earned wages access once per week
Pet insurance
Paid vacation / sick time
Medical / Dental / Vision
401(K) with company match
College tuition reimbursement
Short-term disability, long-term disability, and family leave
Employee assistance program
Employee prescription program
CNO Paid Life Insurance
Teladoc
On Site Dental Clinics (Jet Dental)
On Site Mammogram Services
Free diabetes and hypertension monitoring benefit (Livongo)
Accolade- Concierge Benefits Program
Wellness Program that equals savings on health insurance cost (Virgin Pulse)
Maternity Care Program
(Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.
Job Identification: 6178Job Category: Information TechnologyPosting Date: 01/09/2024, 3:45 PMJob Schedule: Full timeOn-Site/Remote: On-Site
Vacancy expired!