The Benefit Coordinator works directly with new clients to transition benefits from their previous Human Capital Management solution to Paycom. This position manages the benefit implementation process for the client from initial client introduction to handoff for product training, guaranteeing the client quality assurance, benefit plan understanding and confidence, and accurate implementation.RESPONSIBILITIES
Consult with the client to ensure plan setup configuration meets their needs and will accommodate the Paycom system.
Interpret plan documents and complete system set up based on plan documents and best practice.
Coordinate the Open Enrollment process for enrollment service clients by creating an experience for the employee that is seamless and drives system usage.
Complete full benefit plan data audits for clients, to include producing reports and providing summaries and detail for system reconciliation.
Troubleshoot client benefit plan data problems, involving additional Paycom resources as needed to meet deadlines and resolve issues.
Meet implementation deadlines by assessing clients’ payroll schedule to determine benefit processing submission deadlines.
Coordinate multiple client implementations simultaneously, ensuring accurate benefit setup and that all project plan deadlines are met.
Establish and maintain a cordial and effective working relationship with assigned clients.
Schedules and attends virtual meetings with clients as necessary to gather benefit plan information and provide periodic updates on project status and deadlines.
Validate and confirm plan build accuracy with client to ensure long-term employee engagement with the benefits module.
Coordinates with the client and/or broker to collect required documentation for setup, including plan documents and membership census information.
Gather appropriate documentation to initiate file feed process to client’s carriers, if applicable.
QualificationsEducation/Certification:
Bachelor’s Degree or equivalent years of experience working with customers and/or computer systems of any type, HR experience or related fields, or combination of experience and education.
Experience:
1+ years of customer service or client relations experience
Experience in Microsoft Excel generating reports and using functions and formulas such as VLOOKUP, Concatenate and text to columns
PREFERRED QUALIFICATIONSEducation/Certification:
Bachelor’s degree
Skills/Abilities:
Ability to manage multiple tasks while maintaining organization and timely completion.
Strong attention to detail and a record of low error levels.
Demonstrates proficiency with computers, specifically in Excel (V-Lookup, Concatenate, and Pivot Tables) and Zoom Meetings.
Ability to work in a fast-paced environment
Superior interpersonal skills with the ability to work with internal and external customers.
Ability to communicate effectively in both oral and written form.
Self-directed with the ability to work with little supervision.
Flexible and cooperative in fulfilling all obligations.
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc