Vacancy expired!
- Thorough understanding of Hyper-V, VMWare and other virtualization platforms
- Thorough understanding of Industry best practices for Windows Server environments and associated roles and dependencies
- Troubleshoot and resolve all tier 2+ escalated tickets, including those associated with design, development, documentation, analysis, testing or modification of the following, but not limited to:
- Line of business applications
- Operating systems, or hypervisors (VmWare or Hyper-v)
- Hardware configurations (servers, firewalls, L2/L3 switches, wireless and VoIP phones)
- Provide timely and business driven recommended solution forPre-Sales Engineering (PSE) requests
- Includes: systems analysis, consulting with users on business objectives and recommending solutions that are supportable and fit within the framework of our technology stack.
- Work alongside our vCIO team to support customers business and technology strategies.
- Provide exceptional customer service while communicating ticket updates to client frequently, and professionally.
- Continuously develop technical and professional skills by learning from experiences, studying, and completing relevant training or certification courses
- Seek to continuously improve operational efficiency through automation and tool development
- Other duties as assigned
- Ability and desire to provide exceptional customer service
- Ability to act with a sense of urgency while paying attention to detail
- Ability to multi-task effectively and thrive in a fast-paced environment
- Ability to communicate in a positive, effective, and efficient manner
- Ability to work independently and as part of a team
- Ability to prepare, organize and present information to groups of people
- Ability to work after hours at times and participate with on-call shifts
- Advanced technical skill-set in LAN/WAN design and troubleshooting
- Advanced technical skill-set in Windows operating systems: Windows (XP,7,8,10) Window Server (SBS,2008 R2,2012,2016,2019 etc.)
- Proficient with Microsoft Office Applications including Visio
- Minimum of five (5) years experience in an IT support or consulting role
- Minimum of five (5) years experience with o365, Windows Servers and supporting technologies.
- Minimum of five (5) years experience with LAN and WAN configuration, setup, and troubleshooting
- Minimum of five (5) years experience providing excellent exceptional service directly to end users
- A BA/BS in related field is preferred
- One or more of the following industry certifications Azure, o365, MCSA/E, CCNA/P, CCIE, are preferred though equivalent experience can be substituted.
- Possesses valid driver's license and proof of insurance, acceptable driving record.
- Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance
- Frequently operates a motor vehicle while traveling to client site
- Frequently exposed to outside elements when traveling to client site
- Frequently sits and/or stands for long periods of time
- Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting
- Frequently works in a well-lit, tempered room
- Frequently views the computer to perform duties
- Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
- Occasionally lifts objects such as office supplies, computers, monitors, and servers with weight up to 50 pounds
Vacancy expired!