Apply Online: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?RID=6179124
Portland Japanese Garden – a 501(c)(3) non-profit in Portland, Oregon – is hiring for a Full-Time Café Lead Server. The Café Lead Servers are responsible for assisting with the overall operation of the Café department with a focus on customer service and maintaining the appearance of the Umami Café. The Café Lead Servers report to the Café Manager and has no supervisory responsibilities. This position works from the primary Garden campus, located at 611 SW Kingston Ave.
PRIMARY DUTIES
Work in the Umami Café regularly, developing knowledge of and ability to perform all Café functions, ensuring functional continuity and being a role model for positive, proactive customer service
Under the supervision of Café managers, support daily employee rotation and tasks, including housekeeping, and maintaining daily stock of food, beverages, and supplies, keeping Café leadership apprised of all issues and problems
As a Lead Server, ensure all closing sidework is complete, stocking pars are met for food, beverage, and supplies, and workstation surfaces properly cleaned and sanitized
Organize and maintain a clean and safe Café stockroom and storage area
Assist with peer training on all Café functions, including table service, hosting, food and tea prep, dishwashing, POS procedures, and cash handling
Resolve guest concerns, keeping Café managers apprised of all issues, including authorizing discounts, voids, and troubleshooting POS issues
Assist with opening/closing the Umami Café, including preparing cash drawer, following and leading on cash handling procedures, verifying guest check receipts, and communicating discrepancies with Finance department and Café managers
Assist with receiving vendor deliveries and verifying for discrepancies
Ensure that all drink and food preparation procedures are followed, maintaining the highest quality and safety
Maintain knowledge of Japanese green tea and Omotenashi
Work closely with Cafe leadership to maintain training resources such as handbooks, binders, signage, and Teams file directories
Responsible for acting as a role model for the Garden’s service standards and practices, including excellent work ethic, outstanding customer service, and presentation standards
Be fully knowledgeable of Oregon Food and Health Association protocols as it applies to the Umami Café and serve as a person-in-charge for a health inspection in the absence of Café managers
OTHER RESPONSIBILITIES
Familiarize oneself with the organization and the Employee Handbook.
Get to know fellow staff members, developing trust, establishing credibility, encouraging teamwork, and creating an atmosphere of open, honest, two-way communication.
Serve as a role model for Garden volunteers, providing support and encouragement to volunteers in their roles across the Garden.
Maintain a high level of professionalism in manner and appearance.
Participate in ongoing training and encouraging team members to meet the Garden’s service standards and facilitate individual growth.
Adhere to Garden Dress Code and wear Café uniform; (black slacks, black crew neck shirt, black socks, black non-slip closed-toe shoes. The Garden provides and launders a kimono-inspired jacket)
QUALIFICATIONS
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the position, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for this role.
Minimum two years restaurant experience, with Lead Server or Supervisor experience a plus
Excellent verbal and written English communication skills
Proven record of excellent customer service and cash handling with attention to detail
Proven record of exceptional critical thinking skills and having problem-solving skills in a fast-paced Cafe environment
Strong knowledge of Oregon Food Health Safety standards
Must maintain a current Oregon Food Handler’s Card
Proficient on a computer; familiar with software programs such as reservation software, point-of-sale systems, Microsoft Word, Excel and Outlook
SPECIAL REQUIREMENTS
Flexible work schedule and able to accommodate changing Garden needs, including working weekends, evenings, and occasional overtime
Must be comfortable lifting up to 40lbs
Must be able to remain in a stationary position and/or move about the Cafe for several hours.
Knowledge of Japanese tea and/or familiarity with Omotenashi, preferred
COMPENSATION & SCHEDULE
Wage: $18.00/hour (plus tips). Tips are pooled daily and distributed bi-weekly, as determined by hours worked.
This is a full-time, hourly position with an average of 36 hours per week, Thursday through Monday
Benefits
- health, dental, and vision insurance (premium 100% covered for employees), with partial deductible reimbursement
- 401k plan (after 6 months, with 4% employer match after 1 year)
- flexible spending accounts for medical and dependent care expenses
- paid time off:
- - vacation: 2 weeks per calendar year to start, with regular increases
- - wellness: 10 days per calendar year
- - holidays: 10 holidays per year
- access to the Employee Assistance Program (EAP)
TRANSPORTATION
The Garden is located at 611 SW Kingston Avenue, in Washington Park. Below are the transportation options for staff commuting to the Garden:
Parking: Staff may park in the pay-to-park spaces throughout Washington Park. The cost is $8/day, or staff may request parking permits from Washington Park. The Garden subsidizes a portion of the cost for parking permits; the cost for staff is $75/month during the high season (March – September) and $50/month during the low season (October – February).
Bus Passes: For staff who take public transit as their primary means of commuting to the Garden, we provide paid bus passes. Full-time staff receive a monthly TriMet pass, and part-time staff receive daily passes, based on their work schedule.
Transportation Stipend: Staff who take any form of alternative transit to get to work qualify for a $5 daily stipend. This includes taking public transit, walking, biking, carpooling, or getting dropped off. The only staff who do not qualify for the stipend are those who are receiving a bus pass through the Garden.
APPLICATIONS
To apply, please submit a resume, cover letter, and three work-related references. Incomplete applications will not be considered. Please no phone calls or hand delivered applications. Applications will be accepted until the position is filled.
APPLY NOW: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?RID=6179124