Servpro is a national leader in fire and water cleanup and restoration, as well as mold mitigation and remediation. We are committed to providing exceptional service and support to our customers during their time of need.
Job Summary:
The Receptionist/Dispatcher serves as the first point of contact for our clients and plays a crucial role in coordinating service requests. This position involves handling incoming calls, scheduling appointments, and dispatching technicians to job sites efficiently and effectively.
Key Responsibilities:
Answer incoming calls promptly and professionally, addressing customer inquiries and concerns.
Schedule and dispatch service requests to technicians based on urgency and availability.
Maintain an organized and up-to-date calendar of appointments and job assignments.
Communicate clearly with technicians and clients regarding job details and expectations.
Input and manage customer information and job data in the company’s software systems.
Provide administrative support, including filing, data entry, and managing correspondence.
Assist with Job File Management.
Foster a positive and professional environment for clients and team members.
Collaborate with other team members to ensure seamless operations and high-quality service.
Qualifications:
High school diploma or equivalent; additional education or training in office administration is a plus not required.
Previous experience in a receptionist or dispatch role, preferably in the restoration or service industry.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite and experience with scheduling or dispatch software.
Strong customer service skills and a friendly, professional demeanor.
Ability to work flexible hours, including evenings and weekends, as needed.
Compensation:
$18.00 to $25.00 Hourly, DOE
Benefits:
401k
Health Insurance
Dental
Vision
Holiday Pay
Overtime
Sick Time
Work Schedule:
Monday through Friday 8 Am to 5 Pm
To Apply, please send Resume to officemanager@servprosoutheastportland.com