A global financial services company with a major U.S. consumer and retail banking division partners with top retail brands to deliver private-label credit programs and payment solutions. Its Rewards and Capabilities Management team, part of Connected Commerce and Strategic Initiatives, is hiring a Program Manager.In this role, you’ll support the SVP of Rewards and Network Management by coordinating reward-related issue management, tracking and closing action items, preparing for internal audits, managing pre-audit findings, and helping build a Business Requirements Playbook for rewards and value-proposition policies and procedures.Support the development and management of the Rewards & Value Proposition change management processBuild monitoring and oversight frameworks for rewards and customer value propositions; partner with cross-functional teams to explore opportunities for automationPartner with compliance teams to ensure controls are sustainable and align with internal issue-management expectationsMaintain complete and accurate product inventory documentation, including operational risks, key controls, monitoring tools, and product featuresUpdate policies and procedures as new regulatory requirements or internal policies are introducedIdentify and drive process improvements between Rewards and operational teams to reduce risk and improve control alignmentSupport efforts to streamline and automate monitoring and control processes; facilitate the transition of monitoring activities to centralized teamsServe as the primary point of contact for internal and external compliance or audit inquiries affecting the Rewards/Value Proposition team; coordinate and validate requested materialsCollaborate with operational risk partners to support monitoring activities, scoring, and mitigation planning for open risk issues