Customer Service RepresentativeBoyers, PA 16020, USA Req #219Wednesday, November 27, 2024Customer Service Representative The primary responsibility of the Customer Service Representative is to receive and respond toroutine informational inquiries and service requests through the use of various communicationtechnologies. This position supports the Case Processing Operation Center (CPOC) within ourDefense and Intel Operating Group.Key Role/Responsibilities: Accesses data through an electronic database to retrieve and/or record information relating toan individual’s background investigation. Receives, comprehends, provides, and responds to routine informational inquiries and servicerequests through the use of various communication technologies, including but not limited totelephones, emails, facsimiles, postal mail and the internet. Responsible for responding to escalated and more complex inquiries on a broader scope oftopics. Communicate missing case information to agencies via email and phone. Tasks may require simple adaptation and interpretation of provided reference materials suchas internal process guidelines and contractual requirements. Prepare and return background investigations that do not meet the requirements of federalguidelines to the requesting agency. Determines if information provided by agencies is acceptable using judgement based onfederal guidelines provided and resource guides. Modification of subject record, case papers and case status when applicable. Screening and scheduling of eAPP investigations when necessary Other duties as assigned.Basic Qualifications :
High school diploma or equivalent
A minimum of one to three (1-3) years of government contracting experience in reviewing and scheduling investigations.
Twelve to Eighteen (12-18) months of agency correspondence experience is preferred but not required.
Advanced experience using Microsoft Outlook and professional written communication
is preferred but not required.
Effectively communicate with team members both written and oral.
Must be able to interpret procedure manuals, email correspondence and instructions.
Must have the ability to manage and complete work assignments independently or with minimal supervision.
Must be able to work flexible schedule. Schedules are dependent on workload and will require availability outside of department core hours, which may include evening and weekends.
Must be willing to work on-site as needed.
Must consent to a government background investigation. Contract requires US citizenship, due to nature of work performed.
Work will be performed on-site at Iron Mountain, Boyers, PA and remote. Work location will be determined based on job function/workload needs and leadership approval. Additional Qualifications: Experience working in the Government services industry is preferred. Physical activity requiring reaching, bending, kneeling, stooping, lifting, finger dexterity, feeling repetitive motions, walking and standing. Ability to lift 25-50 lbs. Ability to sit for extended periods of time. Comply with all company policies, procedures, and safety rules and regulations.ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law. We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity /Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law. Other details
Job FamilySCA
Job Sub-FamilySCA
Pay TypeHourly
Hiring Rate$17.77
Boyers, PA 16020, USA
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