Customer Experience Specialist

Description We are offering a long-term contract employment opportunity within the Financial Services industry located in HERMITAGE, Pennsylvania. The role is for a Customer Experience Specialist who will be integral in handling customer interactions, resolving inquiries, and maintaining accurate customer records.Responsibilities: Efficiently manage a high volume of inbound calls and customer inquiries Resolve customer complaints or queries through phone, email, or face-to-face interactions Assist customers with account opening, updates, issue resolution, and general banking inquiries Provide accurate information about banking products and services to customers Document customer interactions thoroughly and accurately in the CRM system Collaborate with other team members to ensure a seamless customer service experience Offer banking solutions to meet customers' needs based on account analysis conducted Handle customer data with confidentiality and follow the banking regulations Maintain up-to-date knowledge about all banking services, products and procedures Utilize various computer programs and CRM systems to perform tasks and manage customer data.Schedule: After training period, 40 hours a week with varying shifts (8-5, 9-6, 10-7, 12-9) + rotating weekend shifts. Your scheduled will always be scheduled in advance. Requirements Proficiency in computer programs related to customer service and financial services Experience with CRM systems Ability to effectively answer inbound calls and provide superior customer service Demonstrated ability to assist customers with their queries and concerns Knowledge of benefit functions within the financial services industry Understanding of billing functions and procedures Experience in a call center customer service role is a plus Ability to resolve customer service issues efficiently and effectively Commitment to providing superior customer service at all times Open to applicants with 0+ years of experience in a relevant role. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .