Vacancy expired!
POSITION SUMMARY
The Lead Customer Service Technician is assigned by the Operations Department on a day to day basis. The Lead Customer Service Technician will supervise any other Customer Service Technician assigned to the project. The Lead Customer Service Technician will have the responsibility and authority to direct along with coordinate all activities on the job site to meet all goals established for that day. Every job is unique and could consist of any of the following: water damage, fire damage, sewer damage, mold damage, or storm damage. The ability to deliver strong leadership in all aspects of the mitigation project is a must.
MAJOR DUTIES AND RESPONSIBILITIES
Know and follow all job safety requirements
Understand, in detail, the scope of work to be performed
Be the point of contact between the client and the project manager
Assure client’s concerns are heard, addressed, and communicated to the Project Manager
Assure documentation is completed for every monitoring day
Assure the job site is neat and orderly, especially before leaving at the end of the day
Will delegate driving to another crew member so road time can be as productive as possible with completion of documentation
In cooperation with the Project Manager, the Lead Customer Service Technician will have the responsibility and authority for onsite work sequencing, and how to perform the work to accomplish the goals for the day
Will assure the job note are logged and delivered at the end of each day on the job site through our job management system
RESULTS EXPECTED
Satisfied Customers
Job done efficiently and by the IICRC regulations and time
Effective use of personnel and materials on the job
On-call rotation
PREREQUISITES AND QUALIFICATIONS
Will have 2 years leading in the restoration industry
Winning attitude
Willing team player
Outstanding customer service skills
Interest in learning new skills
Ability to lead and mentor others
Ability to work flexible hours (Between 45-55 hours per week)
Valid and insurable driver’s license
Strong work ethic
Can work alone or with minimal supervision
Demonstrated ability to lead a work crew
KEY ACCOUNTABILITIES
The creation of Cheerleader Customers, internal and external
Projects completed on time and on budget
Will lead by example
Comply and demonstrate the Mission – Vision – Core Values of Restoration Relief for benefit of the community and our team
Vacancy expired!