Reference #: 5998df43-d786-474d-9db9-6a954feb7d69
DescriptionCenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!
JOB SUMMARY
The AV On-Site Service Engineer will provide daily on-site support of audiovisual (AV), IT and related systems. This position will also function as a service escalation point providing technical guidance and assistance to the client personnel, Cenero Project Management and Subcontractors as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide support of audiovisual, videoconferencing, and IT systems.
Diagnose/ adjust/ repair and/or escalate audiovisual, videoconferencing, and IT related systems.
Configure & deploy equipment for various applications as necessary.
Provide end-user support including concierge system assistance and meeting support.
Develop a professional environment which includes rapidly building technical credibility with the Client while providing exemplary Customer Service
Professionally represent Cenero with Senior-level Clients showing empathy, patience, and competence.
Clearly and concisely communicate complex technical concepts to peers, client, and management.
Maintain new technology awareness through continuing education, training, seminars, reading.
Help with coordinating all aspects of new designated projects at Customers facility including:
Assist with communications between Cenero and the customer
Help coordinate new project scheduling between Client and Cenero Operations Manager.
Attend applicable new project meetings representing Cenero
Professionally represent Cenero at all times to the Customer and other Contractors
Conduct site surveys for new business opportunities when appropriate
Assist Cenero Operational teams with installations and troubleshooting, as required.
Function as Cenero's final "quality control" inspector to ensure all project work meets or exceeds the design specification.
Accurately maintain Customer's Service Ticket information in Cenero's CRM
Maintain accurate time sheet information.
Other duties as assigned when deemed appropriate.
SUPERVISORY RESPONSIBILITIES
Manage all aspects of assigned service tickets from creation through resolution. Position does not directly manage personnel.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (B.S.) in Engineering and two+ years Customer Service experience or five+ years AV related Service experience; or equivalent combination of education and experience.
Detailed working knowledge of audiovisual systems including control systems, touch screens, switchers, projectors, Blu-ray players, displays, microphones, speakers and amps.
Ability to terminate typical audiovisual related cabling including CAT, BNC, XLR.
Detailed working knowledge of Video & Audio Conferencing systems (Polycom, Biamp, QSC preferred).
Working knowledge of AV control systems (Crestron & AMX preferred).
Detailed working knowledge of video & acoustic technical principals and basic electrical wiring.
Requires a detailed working knowledge of audiovisual test and repair equipment.
General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocols.
General knowledge of TCP/IP networking, switches, routers, firewalls.
Detailed working knowledge of computers (Windows based) and office software.
Audiovisual installation experience is desired.
KEY REQUIRED CHARACTERISTICS
Resourceful and technically curious
Excellent verbal and written communi ation skills
High Emotional Intelligence
Ability to confidently function in occasional high-stress situations
Strong desire to help clients succeed
LANGUAGE SKILLS
Must have the ability to read, analyze, and interpret complex documents including product specifications, wiring diagrams, and architectural drawings; Ability to respond effectively to sensitive customer inquiries or complaints; Ability to clearly and unambiguously communicate verbally or in writing.
MATHEMATICAL SKILLS
The ability to comprehend and apply principles of modern algebra and acoustical equations is assumed.
REASONING ABILITY
In addition to excellent communication skills, have the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
CERTIFICATES, LICENSES, REGISTRATIONS
General Audio Visual:
CTS-X, General Certification, preferred
Crestron DMC-E-4K
Audio DSP Certifications, Biamp, Qsys, etc.
Other applicable industry certifications and training as required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard; and talk or hear. The employee is often required to stand, walk, climb a 12' ladder and reach with hands and arms. Lifting objects with a max weight of 50 lbs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environment is typical of a business environment, conference room, offices, server rooms, and NOC centers. There is potential to travel to other sites on occasion.
BENEFITS AND PERKS
Industry-leading healthcare coverage begins on your first day of employment. Your choice of plans offered by Cigna PPO or a HDHP includes medical, dental, vision, and prescription coverage
Contribute to your financial security with savings and a 401K Investment plan with company match
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Dependent Care Spending Account (DCA)
100% Company paid Life insurance for employees
100% Company paid Short Term Disability
Optional Long Term Disability
Enjoy paid vacation time and paid holidays annually.
Paid Time Off awarded at hire
On-site gym, weight room, locker room
Augment your education with tuition assistance programs.
Professional development opportunities to enhance your career
Opportunities to network and connect
Lucrative Employee Referral program
Delicious Free coffee
Warm Philly soft pretzels every Wednesday
Company information
Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client's organization. The right technology can make or break a video meeting. Smart A