Vacancy expired!
As a Customer Care Associate with The Meet Group, you will join an industry-leading Trust & Safety team focused on supporting members of our mobile apps MeetMe, Skout, Tagged, Growlr in addition to supporting video users of industry partners that implement our live streaming product on their platforms.
This is a full-time, permanent, work-from-home position open to residents of Pennsylvania & New Jersey in commutable distance to our New Hope, PA headquarters for occasional team events. Candidates should only apply if they have a private home-based workspace, high-speed Internet suitable for reliable remote work, and the availability to focus on assigned tasks during set work hours. Laptop and desktop display are company-provided. Applicants must be 18 or older & authorized to work in the United States.
Work Schedules:
When applying, please indicate schedule preference in a cover letter.
-Sunday, Monday, Tuesday, Wednesday, Thursday - 8am-5pm ET
-Friday, Saturday, Sunday, Monday - 8am-7pm ET
Responsibilities:
-Providing support via email & phone
-Investigating & addressing Terms of Service violations
-Escalating safety-related matters to law enforcement
-Reviewing user-generated content including photo uploads, text, and video
-Compiling & processing cash rewards redeemed by video content creators
-Analyzing purchase & virtual gift activity
-Assisting with other duties / projects as assigned
Requirements:
-Private home-based workspace, high-speed Internet, and availability to focus on assigned tasks during set work hours
-Working regularly scheduled weekend days & holidays
-Customer Service experience (in a remote / metrics-driven role preferred)
-Computer / smartphone / social media savvy; working knowledge of iOS, Android, Mac/PC, MS Office, Google Workspace
-Excellent written & verbal communication skills
-Ability to follow documented processes & procedures, and quickly adjust when coached
-High School Diploma or GED equivalent (College degree preferred)
Compensation:
-$22.00/hour ($45,760/year)
Benefits & Perks:
-Comprehensive health insurance
-401(k) match
-Generous paid time off program
-Optional overtime opportunities
-Paid training
Vacancy expired!