The Associate Systems Engineer is a junior level position responsible for maintaining, testing, and analyzing City platform services to enable departments and agencies to be productive and meet strategic goals. In this role they will provide operational support for information technology systems, with a particular focus on critical City platforms such as email and collaboration applications from the Microsoft suite.
As a member of the Platform Engineering team, this individual will respond to requests and problems directed to the team and administer core services. They may work in on-premises systems, cloud technologies, or both. This position works primarily with Windows, Active Directory, Azure AD, Office365, PowerShell, and other Microsoft technologies along with a few other key platforms used throughout the City.Essential Functions· Handles tickets assigned by team members or grabbed from the team queue.· Excellent customer service in working with clients and end-users on tickets, incidents, problems, requirements gathering, and reviews.· Active participation in all team meetings, including but not limited to stand-ups, knowledge transfers, ticket crushes, bridges and go-lives, incidents and outages, and planning sessions.· Fosters and maintains relationships with systems and technician staff across the City’s IT community.· Champions team initiatives, SOPs, and best practices with City staff.· Provides on-call support on rotation with team for major incidents and outages.· Joins project teams primarily in a supporting role, with opportunities for growth and technical leadership.· Creates, shares, and updates regularly automation scripts and automations in the ITSM tool related to job functions and tasks.· Actively participates in the use, updating, and auditing of the SOP document library the team keeps.· Routinely utilizes available LMS courses and trainings, as well as personal practices, to stay on the cutting edge of technology and best practices.· Completes other duties as assigned by manager or technical team lead.