Call Center Representative

Job DescriptionWe are seeking a professional and customer-oriented Call Center Representative to join our team in Philadelphia, PA. The ideal candidate will serve as the first point of contact for customers, providing top-tier support and solutions to their inquiries. If you thrive in a dynamic environment and enjoy assisting others, this role is perfect for you.ResponsibilitiesAnswer incoming calls and respond to customer inquiries in a professional and friendly manner.Provide accurate information about products and services.Resolve customer complaints or escalate issues to the appropriate department.Maintain records of customer interactions and transactions in the database.Meet performance targets, including call resolution time and customer satisfaction.Participate in training sessions to stay updated on company products and services.Collaborate with team members to enhance the customer experience.