Customer Support Manager

Job DescriptionWe are seeking a Customer Support Manager to lead our support operations and ensure exceptional service delivery to our valued clients and students. The ideal candidate will demonstrate strong leadership, organizational, and problem-solving abilities to enhance customer satisfaction and strengthen long-term relationships with our community.ResponsibilitiesOversee the day-to-day performance of the customer support team, ensuring service excellence.Develop and implement strategies to improve customer satisfaction and streamline communication.Analyze feedback and performance metrics to optimize processes and training programs.Collaborate with internal departments to address inquiries and resolve issues efficiently.Maintain high standards of professionalism and uphold the company’s values in all interactions.