Reference #: R46145
Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.Department OverviewThe Field Service Technician is dedicated to and responsible for the City of Philadelphia's public safety 7/800MHz P25 Radio System.It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 85 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations - ensure continuity, enhance productivity and reduce risk - helping achieve peak performance. When every second counts and performance reliability is a must - we are ready and able to serve today, tomorrow and into the future.Job Description
Installation, optimization, maintenance, test, document and management of mobile mission critical communication systems.
Focus on maintaining optimal performance levels across an integrated system.
Perform system hardware and software installation and optimization.
Manage system availability through routine system maintenance and performance monitoring.
Work closely with the Public Safety Customer, Systems Support Center, Dispatch Operations, Product Groups, the Factory, System Engineering, System Integration, the Field Service Organization, the Service Support Network, third party contractors, and the local servicer.
Insure compliance with response/restoration time commitment.
Remotely diagnose system failure and facilitate call management as applicable.
Manage Emergency Service efforts and escalation procedures.
Support the Telco interfaces of larger systems as well as the LAN/WAN and Microwave networking links.
Support multi-site trunked systems, integrated network systems, and communication hubs.
Provide analysis, recommendations and fault diagnostic information to the customer to achieve Best-in-Class system performance and utilization.
Responsibilities include optimization and support of complex communication systems.
Provide technical support of specialized systems and product applications including troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
Provide weekly reports of activities and accomplishments.
Deliver a very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
Provide knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
Deliver skills in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
Strong self-management s ills and "people" skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams
Self-motivated and self-managed to perform the required duties at a distance from direct supervision
Able to solve customer problems quickly during stressful situations
Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results
Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues
Continuous training in the latest technologies and troubleshooting techniques
Team with Engineering, Project Management and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectationsSpecific Knowledge/Skills:
2 year Associate's in Electronics or IT preferred
4+ years Field Service experience as a System Technician.
Experience with logging recording systems, RF interfaces, wired/wireless communications systems and/or networking equipment
Unique combinations of both multi-site RF communications system and/or computer/networking skills are required.
Must have excellent communications skills and always present a professional image.
Must have a current, valid driver's license and no traffic violations.
Must be able to obtain background clearance as required by government customer(s)#LI-CC1
Basic Requirements
Associates Degree OR Technical Certificate AND 2+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems, Motorola Equipment, Telecommunications, Public Safety, Engineering or Networking equipment.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesOur U.S.Benefitsinclude:
Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company Match
9 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.