The MRI Modality Performance Manager (MPM) will lead and implement the Service Support Strategy and will ensure expected business results are achieved for their assigned modality.Your role:
Manage a team of 8 resources for all aspects of MRI customer support operations in North America.
Manage, understand, and communicate MRI business financial reporting as needed, including monthly, quarterly, and annual presentations.
Research, investigate and analyze the effectiveness of existing processes and tools to drive the timeliness of revenue recognition through service installs, clinical training, and education for field team members.
Partner with the Modality Performance Manager Team (across modalities) to identify and clarify the top 3 productivity, process, material usage improvement needs.
Initiate & implement initiatives to address top FSE productivity outliers and improvement needs, reduce parts consumption and lead and implement initiatives to improve NPS and customer loyalty.
You're the right fit if:
Associates Degree Required; 4-year technical degree preferred
People leadership experience with 5+ years servicing applicable modality equipment required, 10 years preferred.
Demonstrated skills and experience with troubleshooting and resolving image quality issues.
Ability to travel 50+ percent nationally
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.Philips Transparency DetailsThe base pay range for this position is $102,200 - $175,200. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.#LI-PH1#ServiceD#LI-RemoteIt is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran