Reference #: 793853
Job Overview:This entry level position provides operational support to branches, back office departments and customers of Dollar Bank. Representatives are expected to handle various tasks and provide exceptional customer service in person and over the phone.Monday through Friday 8:15 AM to 4:30 PMPrincipal Activities and Duties:Provides branches/departments with the operational support necessary in servicing their customer's needs in an accurate and timely manner.
Handles customer phone inquiries regarding account information, account activity, current products and services, rates, etc. in a courteous and professional manner.
Monitors assigned daily tasks such as deposit adjustments, municipal coupons, mortgage payments, deposit verifications, address changes, bank by mail processing, teller out of balance research, signature card verification, returned item processing, Chex System and OFAC reporting, check orders, negative account closes, date of death reporting to state, legal work, ATM balancing etc.
Compiles quality assurance tracking associated with daily responsibilities.
Performs quality assurance verification regarding account maintenance and scanning/indexing documents.
Maintains an awareness of new operational policies and procedures and utilizes this knowledge in the day-to-day operations of the department.
Opens credit card/checking/savings/safe deposit accounts and follows through on the new account verification process.
Participates in various projects as assigned - i.e. annual mailing of 1099s, Escheat mailings, and account certification to name a few.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Other responsibilities as assigned.Qualifications:Branch banking experience a plus.
High school diploma/GED required.
Desire and ability to provide high quality customer service.
Ability to effectively communicate both orally and in writing with customers and bank employees.
Must be an "involved" team player and positive acceptor of on-going change.
Attention to detail and accuracy; good organizational skills.
Willingness to learn a thorough knowledge of all Bank products and services.
Willingness to learn Administrative Terminal functions involving customer/account level maintenance as well as monetary functions using the bank's Teller System.
Accurate and efficient typing/input abilities.
Working knowledge of Microsoft Word.
Good math aptitude.
Ability to multi-task.