All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Univest Financial Corp Director of Mortgage Servicing US-PA-Souderton Job ID: 6193 Type: Full Time # of Openings: 1 Category: Operations Univest Financial Corporation OverviewUnivest Financial Corporation (UVSP), has approximately $7.8 billion in assets and $4.7 billion in assets under management and supervision (as of December 31, 2023).Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region. In 2023, Univest donated $2.4 million to our communities, and our employees volunteered more than 13,100 hours.At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that inspires change and inclusivity. Seeking career-focused individuals, looking to bring passion and creativity to drive change. Our employees are encouraged to work collaboratively and embrace innovation to deploy needs based financial solutions in the communities we serve.We're hiring a Director of Mortgage Servicing to join our Loan Operations Team.The Director of Mortgage Servicing will provide leadership and strategy for the Bank's mortgage and consumer collection services, overseeing operations and vendor management to deliver a high-performance servicing experience for clients, while protecting the bank and preventing servicing related risks. Reporting to the Chief Bank Operations Officer, the incumbent will develop and implement short and long-term mortgage servicing strategies, ensuring operational capabilities and tactical plans align with, and support, the Bank's overall objectives.Responsibilities
Provide strategic and operational oversight on all elements of the customer mortgage servicing and collections experience for the Bank, inclusive of loan input, investor servicing, scanning/retention, loss mitigation, audit, and regulatory compliance
Set objectives, key performance metrics and priorities that support the Bank's mortgage strategies while leading servicing-related innovation projects across the Bank
Build, develop and lead an effective, cross-functional, and high performing team capable of managing all aspects of the mortgage servicing life cycle
Take the lead role in identifying and developing vendor partnerships to offer a streamlined servicing experience for customers within all markets
Ensure mortgage offerings, the systems and associated policies follow all applicable laws and regulations and the Univest Code of Conduct
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Partner with relevant departments within the Bank to review and implement organization-wide policies particularly those that are customer-facing and those that have an impact on servicing operations, thereby reducing risk and maintaining satisfactory audits year over year
Perform additional duties as required
Qualifications
10+ years of experience in mortgage servicing discipline (e.g., Loan and Investor Servicing, Collections) with a proven track record leading comparable operations and programs
5+ years of relevant experience in a large financial institution in a senior staff role within bank operations (e.g., Loan Servicing, Mortgage Servicing, Loss Mitigation), or finance department (e.g., Treasury, Accounting)
5+ years of leadership experience in building, managing and/or developing high-performing teams
Comprehensive und rstanding of mortgages and loss mitigation and experience across multiple loan admin servicing functions including escrow, payment processing, PMI processing, secondary market activities (including FHLMC, FNMA, & GNMA), etc.
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Very knowledgeable in all regulations related to and governing residential mortgage and consumer servicing and collections (RESPA, Reg B, CARES Act, RESPA, ECOA, FDCPA, FDPA, UDAAP, SCRA)```{=html}```
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Bachelor's degree or equivalent experience requiredClick here for Benefit Information - https://www.youtube.com/embed/h1P5KuxFvss#Univest#LI-HybridAn Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.PI239021550