Villanova UniversityPosting DetailsDo you have questions about the application process? If so, please refer to the Applicant FAQ's.Position Information 20255429 VGeneral Office Assistants Student 14 to 35 hours per week Work study preferred but open to all students 2025 SummerAldwyn 22603-Alumni Relations Office Paulette LeGendre 610-519-7977Position Summary Information The Alumni Relations Office Assistant will perform customer service, data management and clerical functions in support of the Office of Alumni Relations/University Advancement. Key tasks include:Responding to constituent inquiries in a timely manner via phone, email and in person; recognizing and escalating issues as appropriate.Driving alumni data updates and requests through the appropriate forms and channels, in partnership with the Advancement Services team.Contributing to the development and maintenance of customer support documentation, approved response templates and key contacts for the Alumni Help Desk.Conducting research and formatting projects for Alumni Relations staff members.Performing clerical duties such as preparing inter-office and post office mailings, making copies, stuffing information packets, etc.Assisting with bi-annual processes such as maintaining collateral gift inventory, organization of gift closet and production room organization 2x per year.Following data privacy policies and maintaining confidentiality.Other duties as assigned.Current undergrad studentExcellent customer service skillsStrong written and verbal communication skillsComfort communicating with a wide variety of people including older alumniResourceful problem-solver with consistent follow-throughAttention to detail and emphasis on accuracy in workAbility to exercise discretion, confidentiality, and good judgmentAbility to initiate and complete tasks with minimal supervision; proactive about asking questions and escalating issues to supervisor.Knowledge of Microsoft Word, Excel, and PowerPointWillingness to learn and use new systems Salesforce, Microsoft TeamsOccasional weekend/evening hours to help staff on-campus events; highly encouraged but not required.Possibility to stay on during the school year.We welcome and encourage applications from students of all undergrad class years.The job sometimes requires stooping or bending; some very light liftingsuch as three or four reams of paper or books up to 20 pounds, maybe required.$10 per hourPosting Detail Information YesClosing Date 11:59pm ET:Open Until FilledPosting Specific QuestionsRequired fields are indicated with an asterisk
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Are you currently a registered Villanova student? YesNo
Are you eligible for work study? YesNoI dont know
Have you ever worked on campus before? If Y, what department and semester/year?
Open Ended Question
What is your availability? days and times
Open Ended Question
Optional Applicant DocumentsRequired DocumentsOptional Documents
Cover Letter / Letter of InterestResume / Curriculum VitaeWriting Sample/Publications
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