Job Details

ID #52567830
State Pennsylvania
City Warrendale
Full-time
Salary USD TBD TBD
Source Fire Fighter Sales & Service Co.
Showed 2024-09-23
Date 2024-09-24
Deadline 2024-11-22
Category Et cetera
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Service Coordinator

Pennsylvania, Warrendale, 15086 Warrendale USA

Vacancy expired!

Rated One of the Top Workplaces in the Greater Pittsburgh Area 2021 - 2023Fire Fighter Sales and Service Co. is well-established company that sells, services, installs and inspects fire prevention products such as extinguishers, suppression systems, alarm systems, sprinkler systems in commercial buildings. We currently have an opening for a Customer Service Dispatcher.From $18 an hourThis position serves customers by scheduling/dispatching service technicians and resolving customer issues.Essential Duties and Responsibilities: The following list is intended to describe the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. The employer reserves the right to change or assign other duties to this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Evaluate and organize routes for the service technicians

Schedule service technicians and customer follow-up

Review daily the service technicians' activities, prepare reports and complete customer surveys

Identify and resolve customer problems

Effectively communicate with variety of customers and employees

Accomplish customer service and organization mission by completing related results as needed

Qualifications

H.S. Diploma or equivalent

1-3 years of experience scheduling/routing service technicians

1-3 years of exceptional customer service experience

Computer proficient with Microsoft Office (Word processing and Excel spreadsheets)

Highly organized and detail-oriented

Exceptional verbal and written communication skills

Ability to recognize and solve problems

Ability to multi-task in a fast-paced environment

Must have a good work history, good attendance, and work ethic

Self-motivated/ team player

Work Environment/Physical Requirements:

Daylight shift - Monday through Friday

What We Offer:

Medical, dental, and vision benefits following 30 days of employment

Company-paid life insurance, long term disability insurance

Optional supplemental benefits

Paid PTO during your first year

7 paid holidays

401K Plan with Safe Harbor Match | 401K Roth Plan with Safe Harbor Match

Business casual office environment

Referral program

-Direct Applicants Only -No Third Parties Recruiters-Fire Fighter Sales and Service Co. is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, marital status, family responsibilities, pregnancy, genetic information, veteran, or military status.

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