Project & Change Management Lead Prosci Cert.

Location: Johnston, RI Salary: Not Specified by Client Description: Our client is currently seeking

• This is for our ESD (Enterprise Service Delivery) Program which is a transformational effort moving functions to a new shared services division.
• This role will have a heavy focus on change management but the candidate must also be able to manage project work.
• Ideal candidate will be Prosci certified.

• Establish a strong program/project structure that has clear ownership and accountabilities; expedites decision making; enables effective communication within and across components; and aligns the team and organization on the timeline, key deliverables, progress, and impediments
• Orchestrate effective execution to deliver in alignment with either iterative/agile or sequential/waterfall methodologies
• Build strong relationships and act as a strategic advisor for leadership and PPM; lead conversations to define, clarify and control project scope, objectives and resolve conflicts Build and own a project and change plan that drives alignment, provides transparency, and enables coordinated execution across all components within the project
• Continuously communicate the project status and serve as key point of contact for progress, changes, risks, issues, and escalation
• Facilitate, coordinate, and arbitrate cross-workstream dependencies and issues
• Lead, support, coach, inspire and motivate project team and provide direction by prioritizing focus areas, defining deliverables, and ensuring measurable results
• Proactively anticipate, identify, track and resolve project risks and issues; ensure leadership and key stakeholders are aware of status and impediments
• Apply a structured approach to design and execute a change strategy and plan that drives the readiness and adoption required for the project
• Lead change management activities and create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Ensure successful execution of the change management plan, including stakeholder engagement, successful change communication and support for training and development planning
• Ensure Prosci and other industry change management best practices are leveraged for execution and standards are utilized throughout execution
• Develop innovative communications approaches and tactics that will drive audience engagement and adoption aligned with corporate objectives, brand messages and company standards Continually measure the success of our project execution, change adoption efforts, communications strategies and tactics using analytics
• Work with key stakeholders and subject matter experts to develop communications, including email announcements, presentations, articles, talking points, website copy, video scripts, basic video editing, etc.
• Conduct and execute on research to ensure messages are relevant, accurate and targeted appropriately
• Create, organize, and update content in our central repository to ensure it is easily accessible Support the buildout and improvement of Project & Change Management standards and practices to ensure better outcome

• 5+ years of experience in project management and change management roles with successful track record of leading large-scale change efforts over multi-year time frames
• Bachelor's degree: MS or MBA a strong plus
• Change Management qualifications (e.g., ADKAR certification) a plus
• Experience operating within a structured PMO environment and building out new approaches, artifacts, and strategies to improve program implementation
• Experience with driving large enterprise level programs (requiring large scale change management) and demonstrated strength as an enterprise change agent a plus
• Experience working with global team

• Knowledge of standard documentation tools (e.g., Excel, PowerPoint, ADO) and able to learn and adapt effectively to new operational tool
• Excellent communication skills (including written and oral presentation skills) with ability to communicate and adapt communication to all levels of the organization - Executives to front line employees
• Ability to multi-task and partner effectively with different types of stakeholders (Core Insurance, Support Functions and Business Enablement.)
• Strong networking and influencing skills, especially in terms of navigating client organization to coordinate across a large and varied set of stakeholders
• Ability to quickly develop understanding of new operating model concepts and drive change
• Strong attention to detail - systematic and strategic thinker who can foresee long term implication and challenges in implementing change through the PMO
• Willing to challenge the status quo, confident in own ideas while willing/able to take stakeholders' perspectives; not deterred by executive oppositions