Vacancy expired!
4 Seasons Carpet Workshop Inc. is a Floor Installation Company working for the Big Blue Box Stores in both RI and Mass.
We are seeking an individual to help manage our relationship with our installation crews and our sales teams. With this role you will be out on the field and also helping train and guide our sales specialists in our stores.
Role and Responsibilities
Ensure installer capacity and quality are in place and maintained in the field through professional management of the installation crews
Inspect job conditions & verify adhere to policy & procedures
Be able to go out and do small repairs on the field.
Maintain and manage the installer relationships and performance through direct interaction with the Installers
Oversee service quality through regular interaction to include site inspections, service provider meetings, and reviewing customer satisfaction metrics.
Build relationships with Installers and Sales Associates.
Reviewing measures to achieve performance targets
Communicate successes and challenges with Senior Management
Work with sales specialists and train to deliver the best customer experience in the store.
Qualifications
3+ years of experience in Flooring or Home Improvement.
1 year of experience in customer service.
Experience supporting or participating in the process of training, mentoring and developing associates.
Ability to resolve issues timely and with good judgment.
Critical and independent problem solving.
Must have excellent telephone communication skills
Must know how to use a computer, email and Microsoft Word/Excel
Management skills: meeting deadlines, mentoring and training, team collaboration and leadership
Communicate professionally and effectively in both written and verbal form
Bilingual English/Spanish preferred but not required
Organization and leadership skills, ability to improve employee morale
Personal qualities of integrity, credibility and professional ethics
Vacancy expired!