customer care specialist.
riverside , rhode island
posted today
job detailssummary
$18 - $19.03 per hour
temporary
bachelor degree
category business and financial operations occupations
referenceAB4663762
job detailsAre you ready to take the next step in your career with one of the oldest and largest financial institutions in the United States? Our client, a Fortune 500 Financial Services Company, is looking for a dynamic Customer Care Specialist to join their team in Riverside!As a Customer Care Specialist, you'll be at the forefront of delivering exceptional customer service by handling inquiries, providing timely solutions, and supporting a variety of banking products and services. This is the perfect opportunity for someone with excellent communication skills, a knack for problem-solving, and a passion for creating positive customer experiences.Why Join our client?
Work for a Fortune 500 company with a rich history and a commitment to innovation.
Build your career in a role that offers growth and development opportunities.
Make a difference by delivering outstanding customer service and helping clients with their banking needs.
If you're looking for a rewarding career where your contributions make an impact, we want to hear from you!Apply Today to become a part of this prestigious team and take your career to new heights.salary: $18 - $19.03 per hourshift: Firstwork hours: 9 AM - 7 PMeducation: BachelorsResponsibilitiesAs a Customer Care Specialist, job duties include:
Answer customer calls promptly, greet customers warmly, and maintain a professional and helpful demeanor to create a positive first impression.
Verify customer identity by requesting personal information and cross-referencing it with stored data to ensure confidentiality and legal compliance.
Listen attentively to customers' concerns, allowing them to fully explain issues, and ask clarifying questions to gain a complete understanding of their needs. Handle upset customers with composure and empathy.
Adapt communication style (rate of speech, tone, inflection, etc.) to match the customer's needs, ensuring clear understanding and comfort.
Address customer concerns directly by taking actions such as issuing fee rebates, activating/replacing cards, ordering checks, updating information, and processing stop payments.
Skills:
2+ years of previous customer service working in a banking or financial environment.
Proficiency with phone and computer systems, including Microsoft Outlook and banking software.
Demonstrated problem-solving abilities and a customer-first attitude.
Ability to multitask and manage time effectively.
If you're ready to bring your communication skills, problem-solving abilities, and enthusiasm to a rewarding and fast-paced environment, we want to hear from you! Apply for this Customer Care Specialist position today!Skills
Customer Care Specialist
Consumer Banking
Call Center
Customer Service
MS Office
Banking
Banking Operations
Verbal Communication
Confidentiality
Responsiveness
Analytical Thinking
Customer Relations
Customer support
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.get in touchwe are here to help you with your questions.RSrebecca statkus smith
becky.statkussmith@randstadusa.com