Order Management Operations Agent

As an Order Management Operations Agent, you’ll be the backbone of smooth freight movement and exceptional customer service. Your mission: ensure accuracy, efficiency, and compliance while building strong relationships with partners and clients.Manage end-to-end order and freight processes with precision and speed.Ensure accurate data entry and timely updates in operating systems.Track and monitor shipments to guarantee customer satisfaction.Coordinate with carriers, vendors, and internal teams for seamless operations.Handle intercompany invoicing and payment processes.Maintain compliance with company policies, industry regulations, and global standards.Identify process improvements and support continuous optimization.Communicate effectively with internal and external stakeholders.Escalate issues promptly and resolve them with professionalism.