Job Details

ID #51399588
State South Carolina
City Charleston
Full-time
Salary USD TBD TBD
Source South Carolina
Showed 2024-04-04
Date 2024-04-04
Deadline 2024-06-03
Category Customer service
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Fronk desk associate

South Carolina, Charleston, 29492 Charleston USA
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About us:

Regatta Inn is a beautiful Adults-only Bed and Breakfast facility located in Folly Beach. We boast luxurious guest suites that face the marina and capture the breathtaking sunset. Our staff is not only superb, but they are very professional and welcoming. Laid back atmosphere with opportunities to growth.

Our work environment includes:

Casual work attire

Relaxed atmosphere

Safe work environment

Free on site yoga classes

Responsibilities:

Check in and out hotel guests in a confident, professional and friendly manner.

Ability to navigate our reservation platform (ResNexus)

Provide high level of customer service

Ability to make reservations whether online, over the phone or in person

Ensuring that guest/s are lodged in their appropriate assigned rooms

Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.

Complete all items on the appropriate (AM, PM Shift) checklist by the end of shift.

Answer all emails and texts promptly and professionally

Ensure that you as a front desk employee are well presented (uniforms, personal hygiene etc.)

Ensure Breakfast and Happy Hour are prepared and served in a timely, organized fashion

Ensure that you collect and review the proper documentations when checking in guest/s

Submit all lost & found articles accompanied by a completed lost & found report.

Knowledgeable of immediate area, services, attractions, and events.

Upsell our facility by establishing our services/retails to guests

Enforce our strict policies to guest/s

Occasionally taking guest to and from the beach or surrounding areas via our golf cart

Provide information regarding local amenities such as restaurants, shopping, and attractions that may be of interest to guests.

Open, secure, and balance out petty cash when required.

Monitor room availability throughout the day.

Respectful of stipulated work hours

Ensure that all special requests are dealt with day/s priority to guest/s arrival

Print out housekeeping task sheet for the day

Perform all other duties as directed by manager

Qualifications and Abilities

High school diploma or GED and six months to a year in related experience

Ability to interact effectively with members, guests, staff, and upper management.

Adaptable to flexible working hours including weekends, nights and holidays.

Excellent oral and written communication ability.

Computer skills to include data entry and basic knowledge of Microsoft Word and Excel.

Physical Requirements:

Prolonged periods of sitting at a desk.

Must be able to lift max 25lbs

Other requirements:

Basic culinary skills (preferred not mandatory)

Possess a valid South Carolina Drivers License

Able to multitask

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