Vacancy expired!
We are a AAA Four Diamond hotel looking for a full time Guest Service Agent. Applicant must be willing to work weekends, days/evenings, and holidays. Prior hotel experience is preferred as well as knowledge of Charleston attractions and restaurants. Please submit your resume for consideration.
Job Description Summary:
This position is to provide a seamless check-in/check-out experience and disseminate clear and concise information to the HarbourView Inn's guests. The front desk agent will control inventory items related to the front desk and be responsible to audit and/or log any or all items deemed pertinent as related to the overall success of the HarbourView Inn experience.
This position is to exceed the expectations of the HarbourView Inn's guest by providing a multitude of service related tasks, not limited to, but set forth in procedures, training manuals and guidelines. The needs to be fulfilled and the duties to be performed by the person holding this position require that the individual be "hands on"; therefore, the schedule will be set accordingly.
The objectives of this position are to ensure guest satisfaction, positive employee morale, operational efficiency and cost controls.
This position is a very visible position. The person having this position must comply with HarbourView Inn's dress code policies, possess effective communication skills, can resolve conflict and have a thorough understanding of the HarbourView Inn's policies, procedures and expectations.
Based upon fluctuating demands of the hotel and the need to exceed guest's expectations, it may be necessary for you to perform many distinct functions not specifically related to your position. Employee responsibilities and job descriptions are subject to review and revision.
Vacancy expired!