Job Posting End Date: August 23When you join the team at Unum, you become part of an organization committed to helping you thrive.Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
All the benefits listed above are subject to the terms of their individual Plans .And that’s just the beginning…With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!General Summary:This position reports into the Underwriting/New Business Manager for the processing of applications and is responsible for execution of performance plan and objectives in order to meet profitability, service and productivity goals. Primary responsibility is to release new sales at the policy and application level that failed internal processing edits and errored into the electronic data warehouse. Assist Underwriting in increasing the Jet Issue rate by processing business in the Underwriting queues. Understand and support the reinstatement, replacement, medical/MIB ordering, indexing and NPAPER processes. Provide customer service to internal and external customers such as Underwriting, Life Services, IT, Producer Compensation and other internal departments and external vendors, Agents, Brokers, Plan Administrators or customers by answering and following up on calls and research requests via phone, email and inter-office requests.Principal Duties and Responsibilities
Accurately process business received among New Business based on state assignment staying within the department and company’s goal which is reflected on the company’s Score Card (35%)
Accurately process reinstatements and replacements by gathering information provided along with maintaining reporting logs for each and researching missing information by contact of Underwriters, Account Service Representatives, and Life Services (35%)
Proficiently Index documents to the correct folders in Policy imaging, including adding DINN numbers, modifying, and editing pages when necessary, to ensure they are readily viewable by Underwriting, Account Services, and New Business (10%)
Accurately order Medical Records, MVR - Motor Vehicle Report, IR - Inspection Report, APS - Attending Physicians Statement, and MIB - Medical Information Bureau within the timeframe required by Underwriting guidelines (5%)
Ensure Agent’s compensation is paid timely by researching Electronic Business that error in the Electronic Warehouse (5%)
Ensure the Underwriting NPAPER and AGTSUB queue is monitored and all declination letters are sent to an insured within the companies guidelines (5%)
Provide customer services to external and internal customers by answering and resolving calls through the ACD line or email requests in a timely manner (5%)
May perform other duties as needed.
Job Specifications
Excellent oral and written communication skills
Ability to influence and move to action individuals not under one’s direct control; ability to achieve results through diverse teams
Strong PC based processing using mainframe system
Strong customer service skills
Excellent analytical and decision making skills
Ability to perform in a fast paced, dynamic environment
Multitasking skills
Results driven
Knowledge of Colonial products, operations, and marketing strategies preferred
Strong negotiation and analytical skills preferred
Good understanding of medical terminology and anatomy preferred
Experience assessing complaints and problem resolution of complex issues and communicating this information to agents, brokers and internal customers, etc. preferred
College degree or equivalent experience preferred
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.$36,000.00-$59,400.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.Company:Colonial LifeUnum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.