For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.The Nurse Case Manager (NCM) is responsible for Complex Case Management, Disease Management and Transitional Case Management, for example, longitudinal engagement, coordination for discharge planning, transition of care needs and outpatient member management through the care continuum. Nurse Case Manager will identify, screen, track, monitor and coordinate the care of members with multiple co - morbidities and/or psychosocial needs and develop a members’ action plan and/or discharge plan. The Case Manager may perform telephonic and/or face-to- face assessments. They will interact and collaborate with interdisciplinary care team (IDT), which includes physicians, inpatient case managers, care team associates, pharmacists, social workers, educators, health care coordinators/managers. The Case Manager also acts as an advocate for members and their families linking them to other IDT members to help them gain knowledge of their disease process(s) and to identify community resources for maximum level of independence. The Case Manager will participate in IDT conferences to review care plan and member progress on identified goals and interventions. The Nurse Case Manager will act as an advocate for members and their families guide them through the health care system for transition planning and longitudinal care. The Nurse Case Manager will work in partnership with the care team and will coordinate, or provide appropriate levels of care under the direct supervision of an RN Manager or Medical DirectorYou’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Provide members with transition of care calls to ensure that discharged members receive the necessary services and resources according to transition plan
Conducts a transition discharge assessment onsite and/or telephonically to identify member needs at time of transition to a lower level of care
Independently serves as the clinical liaison with hospital, clinical and administrative staff within our documentation system for discharge planning and/or next site of care needs
In partnership with care team, make referrals to community sources and programs identified for members
Engage member, family, and caregivers telephonically to assure that a well-coordinated action plan is established and continually assess health status
Assess and identify the healthcare, educational, and psychosocial needs of the member and their family at the initial referral to care management
Provide member education to assist with self-management goals, disease management or acute condition and provide indicated action plan
Utilizing evidenced-based practice, develop interventions while considering member barriers independently
Utilize motivational interviewing techniques to understand cause and effect, gather or review health history for clinical symptoms, and determine health literacy
In consultation with manager of Care Management, conducts initial assessments within designated time frames for members identified as having Complex Case, Disease and Transitional Case Management needs (assessment areas include clinical, behavioral, social, environment and financial)
Manages assessments regarding member treatment plans and establish collaborative relationships with physician advisors, clients, members, and providers
Collaborates effectively with Interdisciplinary Care Team (IDCT) to establish an individualized transition plan and/or action plan for members
Independently confers with UM Medical Directors and/ or Market Medical Directors on a regular basis regarding high-risk cases and participates in departmental huddles
Ensure adherence to NCQA requirements for Complex Case Management
Demonstrate understanding of utilization management processes
Assists with data collection and closing of care gaps and quality metrics as assigned, and assists the healthcare team in meeting all of the quality metrics
Maintain in-depth knowledge of all company products and services as well as customer issues and needs through ongoing training and self-directed research
Manage assigned caseload in an efficient and effective manner utilizing time management skills
Enters timely and accurate documentation into designated care management applications to comply with documentation requirements and achieve audit scores of 95% or better on a monthly basis
Ensures licensure, certifications, and annual training are maintained and compliant
Attends meetings and participates on committees as requested
Identifies opportunities for process improvement in all aspects of member care
Must maintain strict confidentiality at all times
Must adhere to all department/organizational policies and procedures
Performs all other related duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
Current, unrestricted RN license, specific to the state of employment
3+ years of diverse clinical experience; preferred in caring for the acutely ill members with multiple disease conditions (delegated medical management)
1+ years of managed care, Complex Case Management, Disease Management and/or Transitional Case Management experience
Knowledge of utilization management, quality improvement, and discharge planning
Knowledgeable in Microsoft Office applications including Outlook, Word, and Excel
Preferred Qualifications:
Bachelor’s degree in Nursing
Current, unrestricted compact RN license, specific to the state of employment
3+ years of managed care, Complex Case Management, Disease Management and/or Transitional Case Management experience
Experience with Complex Case Management and DSNP NCQA requirements
Expert knowledge of case management principles, as evidenced by certification in Case Management (CCM)
Proven ability to read, analyze and interpret information in medical records, and health plan documents
Proven ability to problem solve and identify community resources
Proven ability to possess planning, organizing, conflict resolution, negotiating and interpersonal skills
Proven ability to prioritize, plan, and handle multiple tasks/demands simultaneously
Proven independently utilizes critical thinking skills, nursing judgement and decision-making skills
Physical & Mental Requirements:
Ability to lift up to 25 pounds
Ability to sit for extended periods of time
Ability to stand for extended periods of time
Ability to use fine motor skills to operate office equipment and/or machinery
Ability to receive and comprehend instructions verbally and/or in writing
Ability to use logical reasoning for simple and complex problem solving
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyCalifornia, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment