The Head of Telehealth - Doctors is responsible for leading a contingent of 80-100 doctors and 10 nurses. This role involves evolving the clinical solutions and experience, ensuring availability and engagement of the workforce, identifying and building out tech controls, ensuring patient and prescriber safety, and keeping across policy and regulation. The Head of Telehealth - Doctors will collaborate with various department heads, including the Medical Director, operations, nursing, compliance, growth, and legal, to build an evolving and compliant solution that prioritises checks, balances, and acknowledgments. This role also involves managing performance and adherence of the department and service.
 Key Responsibilities
 Clinical Leadership:Provide strategic direction and leadership for the telehealth doctor teamDevelop and implement clinical solutions to enhance patient and prescriber experienceEnsure the delivery of high-quality care through evidence-based practicesBuild and lead a high-performing team by providing leadership, direction and support to employees, ensuring they clearly understand their roles and responsibilities.Promote the empowerment and growth of staff by providing mentorship, coaching, and professional development opportunities to team members.Delegate responsibilities effectively and manage team performance to achieve individual and departmental goals.Set team OKRs and KPIs and monitor metrics and feedback to identify areas for improvement and optimisation.
 Workforce Management:Develop strategies to attract, retain, and motivate a workforce of independent and permanent doctorsDevelop strategies to promote high engagement and availability from doctors to meet the demands for consults Collaborate with operations on doctor workforce planning and scheduling to meet patient demandDevelop strategies to attract, retain, and motivate a workforce of nurses that manage doctor engagement and performance and resolve clinical escalations
 Tech Controls and Innovation:Identify and build out technological controls to support telehealth servicesWork with IT and other departments to integrate new technologies and improve existing systemsEnsure that tech solutions align with clinical needs and regulatory requirements
 Patient and Prescriber Safety:Implement policies and procedures to ensure patient and prescriber safetyMonitor and ensure compliance with all relevant healthcare regulations and standardsLead initiatives to continuously improve safety and quality of care
 Policy and Regulation:Stay abreast of changes in healthcare policy and regulations affecting telehealthEnsure the telehealth service complies with all relevant laws and guidelinesWork with the compliance and legal teams to address regulatory challenges
 Collaboration and Coordination:Collaborate with the Medical Director, Head of Operations, Head of Nursing, Head of Compliance, Head of Growth, and Legal to build a compliant and efficient telehealth serviceEnsure effective communication and coordination between departmentsFoster a culture of teamwork and continuous improvement
 Performance Management:Develop and monitor performance metrics for the telehealth doctors’ teamConduct regular performance reviews and provide feedback to doctorsImplement strategies to improve performance and ensure adherence to standards
 Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)Deliver on individual and set departmental OKR and KPI’s as determined from time to timeDemonstrate strong abilities to utilise data to assess and identify blockers that could impact the delivery of objectives and KPIs