Ombudsman, Banking and Finance

Are you a senior legal professional ready to use your expertise where it truly matters?At AFCA, this is more than a role, it’s an opportunity to give back to the community while shaping the future of financial fairness in Australia.As an Ombudsman, Banking & Finance, you’ll sit at the heart of complex, high-impact disputes, resolving matters that directly affect individuals, families and businesses. From consumer credit and lending issues to financial hardship cases, your decisions will deliver real-world outcomes that rebuild trust in the financial system.Every determination you make is grounded in fairness, independence, and AFCA’s rules, but its impact extends far beyond the individual case.Your decisions can become binding on financial firmsYou will help drive better industry behaviour and accountabilityYou’ll contribute to a system that is fair, accessible, and trustedThis is your chance to combine legal expertise with purpose, delivering justice at scale and is a visible leadership role where your voice, judgement and expertise will shape outcomes across the organisation and industry.You will:Provide technical and professional leadership across AFCAMentor and uplift Adjudicators and case teamsContribute to thought leadership and evolving approaches to dispute resolutionRepresent AFCA as a trusted expert at conferences and industry forumsBuild trusted relationships with regulators, consumer advocates, government and industry stakeholdersYou won’t just resolve disputes, you’ll help shape the future of dispute resolution in Australia.This role is open to full time or part-time applicants.