Front Office Assistant Manager

Coaching, training and developing our front office and food and beverage team to ensure a warm and friendly service is consistent for all guests.Working alongside the team checking guests in and out of the hotel.Promote the Accor Live Limitless Loyalty Program by encouraging guests to join the program, manage and activate the loyalty experience for our valued members.Working closely with the Rooms Division Manager to effectively control front office wage costs and maximising revenue opportunities.Responsible for handling guest feedback in an efficient and proactive manner and providing an on the spot solution to ensure guest’s leave the property happy. Implementing changes to prevent re-occurrence. Utilising Trust You to respond to online guest reviews.Updating the Hotel log and communicating at morning meetings.Ordering stock and minimising wastage to ensure expenses are controlled within the department.Working together with trust so that colleagues and management meet the goals of the outlets and the Hotel.Inducting your team members within their first week of employment.Monitoring the safety and security of our colleagues, guests, visitors and hotel property. Ensuring all any safety risks are reported immediately to the hotel leadership team.Openly communicate with the team ensuring regular team briefings to share key information and handovers between front office shifts.Liaising with all hotel departments to ensure guest expectations are met.Providing service and food preparation in our Lobby Café & Bar.Maintain high standards of cleanliness in the hotel reception, lobby and bar areas.