Collections Specialist

Description We are offering a contract employment opportunity for multiple Collections Specialists in the Manufacturing industry, located in Chattanooga, Tennessee. This role involves managing customer accounts and interactions, working a large aging report, answering inbound calls, performing billing functions, and utilizing Microsoft Excel for data management. The ideal candidate will also be experienced in commercial collections.Responsibilities include: Processing and tracking customer account transactions Resolving customer inquiries promptly and professionally Monitoring customer accounts and taking appropriate action based on account status Sending out prepared letters and invoices to customers as required Managing communications with customers, which may include sending emails, handling mailings, and phone calls Updating customer accounts Being prepared to handle difficult customer conversations, if needed Accepting and managing inbound calls related to accounts and payments.Requirements Demonstrated proficiency in Accounts Receivable (AR) and Commercial Collections Experience in answering inbound calls in a professional manner Familiarity with various billing functions Proficiency in Microsoft Excel and other relevant software Excellent communication skills, both written and verbal Strong negotiation and conflict resolution skills Ability to work independently and in a team High attention to detail and accuracy Ability to maintain confidentiality and adhere to ethical standards Familiarity with relevant laws and regulations in collections Commitment to providing excellent customer service.All candidates must undergo drug and background screening for considerationRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .