The Opportunity: American Girl is looking for dynamic individuals as Retail Associate who have the interpersonal skills to provide prompt, efficient and exceptional sales assistance within our customer-oriented environment.What Your Impact Will Be: Approach, acknowledge and assist customers promptly; handle multiple customers effectively.Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise, suggestive upselling, and awareness of product availability.Share information on store events, promotions and activities with customers.Promptly and accurately process all point-of-sale transactions.Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.Communicate merchandise and service needs to management on timely basis. Provide assistance to accomplish team and company goals.