Veeder Root Technician

The purpose of this job is to provide first-level technical support for the Veeder Root system across all company locations. This role will also be responsible for navigating FSM and assisting with PO Edits.Learn how to navigate FSM and edit/correct Interface errors, distribution errors, ECTUtilize defined Veeder Root processes and procedures to provide first level technical support to all company locations.Analyze and resolve problems with hardware and software, and provide any additional assistance necessary to ensure a positive experienceMonitor system alerts to ensure company sites are fueling 100% of the time, and troubleshoot and resolve any issues at store levelProcess first level phone calls and tickets, to timely resolution.Troubleshoot hardware issues within stores and if necessary, once replacements have been received, assist stores with the installation of new hardwareDocument escalations as necessary, forward notificationMonitor email requests for service and supportModel behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities are in compliance with rules, regulations, policies, and proceduresComplete other duties as assigned