customer care.
nashville , tennessee
posted today
job detailssummary
$18 - $18.41 per hour
temporary
high school
category office and administrative support occupations
referenceAB4612219
job detailsAre you passionate about helping others? Do you thrive in a fast-paced environment? We're looking for enthusiastic Customer Care Specialists to join our dynamic team! If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you!salary: $18 - $18.41 per hourshift: Firstwork hours: 7:30 AM - 4 PMeducation: High SchoolResponsibilitiesThis position serves customers by answering phone inquiries, resolving billing or service-related problems, processing requests and maintaining information in various Customer Service Information Systems. Excellent oral and written communication skills are required to be successful in this structured, fast-paced environment. This is a sedentary job in a traditional office environment.
Assist residential and commercial customers with new service, transfer of service, and termination of service requests.
Calculate required deposits for new service and determine if fees may be due from prior service by researching customer account history.
Maintain customer accounts; determine customer account balance; reconcile accounts; make adjustments if necessary; and devise payment arrangements if appropriate.
Receive and resolve the more difficult and complex customer service problems by phone or in person.
Utilize various computer software systems to enter information.
Compose letters, memoranda, notices and related documents in an effort to resolve customer account and/or service issues, and inquiries
Receive, sort and distribute incoming mail. Research returned mail.
Skills
Customer Service
Empathy
Customer Relations
Basic Computer Skills
Qualifications
Years of experience: 3 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.get in touchwe are here to help you with your questions.JPjoanne pridgen
+1 615 771 2800 (tel:+1 615 771 2800)
joanne.pridgen@randstadusa.com