Customer Service Trainer

Job DescriptionWe are seeking a Customer Service Trainer who will play a key role in shaping and developing our customer service teams. The ideal candidate will have exceptional communication and leadership skills, with the ability to inspire, educate, and motivate others to deliver high-quality service consistently.ResponsibilitiesDevelop and implement engaging training programs for customer service representatives.Conduct workshops, one-on-one coaching, and performance evaluations.Identify skill gaps and create strategies for improvement.Collaborate with management to ensure training aligns with company objectives and service standards.Maintain training materials and documentation to ensure up-to-date content.Foster a positive and professional learning environment.