customer service representative.
smyrna , tennessee
posted today
job detailssummary
$18 - $20 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB4667454
job detailsWe are seeking a reliable service coordinator for a position in Rutherford County. Corporate customer service is required in addition to at least one year in a fast-paced call center. Focus and dependability are necessary for this job. The ability to speak English and Spanish is a big plus but Spanish is not required. If you enjoy collaborating in a team environment, now.salary: $18 - $20 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities
Coordinate and schedule services per contract requirements
Answer inbound calls to assist customers with service requests
Perform outbound calls to customers, third party dealers and service providers to obtain authorization for service, verify warranty, billing and schedule service
Verify payment information, authorize credit cards, enter PO numbers into orders
Schedule and dispatch field techs to complete some service requests
Train new service coordinators
Run various customer reports
The essential functions of this role include:
working in a smoke free environment
Skills
Troubleshooting
Call Center Support
CRM
Corporate Customer Service (3 years of experience is required)
Calculations
Basic Excel
MS Office
Alpha numeric data entry
Qualifications
Years of experience: 3 years
Experience level: Experienced
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+1 615 893 3333 (tel:+1 615 893 3333)
melissa.collignon@randstadusa.com