Managed Services Engineer – Tier 2 (Remote) Telecom

Job SummaryWe are seeking a highly analytical and proactive Tier 2 Managed Services Engineer to design, implement, and support complex B2B network environments. This role is a bridge between standard support and high-level engineering, requiring a deep understanding of SD-WAN, Networking and Voice technologies alongside a commitment to operational excellence. What You'll DoDesign & Implementation: Lead the technical delivery of B2B T2 level solutions, including SD-WAN, MPLS, SASE, and Carrier Grade Circuits.Vendor Management: Oversee hardware and service configurations for diverse vendors (Cisco, ADTRAN, Juniper, CATO, VeloCloud).Advanced Troubleshooting: Resolve complex routing issues involving OSPF, EIGRP, BGP, MPLS, and SDWAN.Voice Engineering: Configure and troubleshoot SIP, PRI, Hosted PBX, and Fax over IP services.Voice Deep troubleshooting: Utilize Wireshark and diagnostic tools to analyze SIP/network traffic and identify underlying failures.Incident Ownership: Perform thorough Root Cause Analysis (RCA) to move beyond temporary fixes and implement permanent architectural solutions.Operational Excellence: Maintain precise network documentation, follow QA processes correctly and ensure strict adherence to client SLAs.Proactive Optimization: Conduct performance tuning and capacity planning to enhance network reliability for customers.