Outlet Manager

Establish and lead a supportive and team-oriented environment, which includes recruiting, training and developing a community-minded, agile and accountable team. Constantly strive for operational excellence by ensuring the efficiency of outlet operations, which includes managing the respective outlets’ customer journey, community engagements, customer collections and renewals, outlet procurement, staff work schedules and other administrative tasks.Ensure optimal outlet occupancy through collaborating with the marketing and sales team to grow membership base, as well as building strong customer relationships to maximize existing membership tenure and lifetime value.Ensure members satisfaction by leading the team to provide exceptional customer service and foster a welcoming & inclusive atmosphere through effective community engagement.Monitor and resolve members’ feedback and complaints in regard to comfort and service quality in a prompt and effective manner, which includes understanding customers’ pain points, and being resourceful in creating win-win solutions where necessary.Ensure the outlets are aesthetically pleasing, functional and well-maintained to ensure excellent customer experience within the space, which involves promptly resolving any facility defects with landlords, building management and external vendors, or collaborating with the Design / Project team to execute on any facility improvement initiatives.Manage the P&L of the outlet by liaising with the outlet team to prepare and analyze weekly / monthly reports to effectively identify areas for improvement on payment collection, customer renewals, outlet expenses, budget utilization, etc.Performs other duties as assigned.