Customer Service Officer

We are seeking a dedicated Customer Service Officer to join our team in Austin, TX. The ideal candidate will serve as a professional, reliable point of contact for clients, ensuring that every interaction reflects our company’s commitment to outstanding service. This role involves supporting daily customer inquiries, coordinating logistics information, and maintaining strong communication channels to enhance client satisfaction.ResponsibilitiesProvide timely and professional responses to customer inquiries regarding services, shipments, and account information.Coordinate with internal teams to ensure accurate delivery updates and service resolutions.Maintain detailed records of client interactions and logistics documentation.Support clients by identifying solutions, clarifying information, and ensuring a smooth experience throughout the service process.Handle scheduling, follow-ups, and service confirmations with accuracy and attention to detail.Uphold company standards and contribute to a respectful, efficient, and client-focused environment.