Job Description:Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com .Job Summary:The Manager of Global Operations has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Global Operations ensures objectives, principals, values, mission and foundation are clearly stated. The position also ensures that global operational activities are strategically organized and focused on achievement of company-wide operational goals. The Manager of Global Operations will do so with an emphasis on global partner engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability. The Manager of Global Operations will work closely with the Vice President of Global Operations and other leaders to implement processes that will ensure exemplary member experience and market-leading performance quality.Essential Job Functions:Organizational Leadership
Set the tone and vision for the respective division with respect to Sharecare’s core values including Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability and Innovation
Operate within a team of functional managers to achieve goals and objectives quickly, efficiently and profitably
Possess strong communication and training skills with global leadership and entry level staff while maintaining a focus on the results expected and in the development of the individuals in the organization
Communicate essential updates to internal and external stakeholders
Collect and assess documentation required to successfully transition regional operations activities to global according to deadlines set forth by Vice President of Global Operations
Measure global performance to objectives established by Vice President of Global Operations
Financial Management
Review, analyze, understand, and improve weekly, monthly and quarterly production performance resulting in improvement of revenue, expenses, profits and margins
Continually seek new opportunities to advance Sharecare’s transition plan and achieve expected transition milestones and targets
Primary Customer Service Responsibilities
Assist in building and strengthening global partnerships
Facilitate the development of global partner management to more fully immerse
Heavy coordination with Operations and Client Success Manager(s) to onboard new clients and transition exiting clients to global production
Physical Requirements:
Ability to sit or stand for long periods of time
Physical ability to lift and carry 25 lbs. of materials
Speaking and hearing ability sufficient to effectively communicate
Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks
Information Governance Accountabilities :
A high-level understanding of the organization’s information governance program and role-specific accountabilities
A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information
Commitment to discuss questions and recommendations about global processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided
Participation in education as required for corporate compliance and role-specific functions and tasks
HIPAA/Compliance:
Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes
Comply with all regulations regarding corporate integrity and security obligations
Report unethical, fraudulent or unlawful behavior or activity
Qualifications:
Minimum of 3+ years proven success in a manager level role
Extremely team oriented
High proficiency in Microsoft products required, Outlook, Word and Excel
Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines
Superior communication skills
Outstanding customer service with strong negotiation skills
Detail oriented, with strong analytical skills and effective problem-solving skills
Ability to handle confidential materials and information in a professional manner
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.