Vacancy expired!
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.As a Senior Client Service Manager, you will manage matrix-heavy processes as you partner with the assigned Strategic Account Executive to bring the benefits of UnitedHealthcare Group Retiree Solutions to our Public Sector, Private Sector and Labor customers.If you are located in Texas, you will have the flexibility to work remotely as you take on some tough challenges.Primary Responsibilities:
Serve as the primary day to day service contact for our customers.Must understand and manage customer expectations and service needs by building and maintaining positive relationships (both internal and external) and by delivering quality service; thereby enhancing UnitedHealthcare’s reputation in the industry
Public speaking and event management. Deliver Presentations at Open Enrollment Meetings for crowds of varying size, set up tables or event booths, order materials, ship materials, while coordinating with local event planner and training assistance if needed. Ensure seamless, complete, and accurate Health Fair and Open Enrollment activity for customers by coordinating enrollment meetings and the ordering of enrollment materials. Create customer specific presentations and train vendors for OE meetings
Build a solid working partnership with the Strategic Account Executive (SAE) to ensure customer satisfaction and retention. Align on internal and external customer and URS goals
Provide consultative services to clients to address service delivery needs by listening for the need behind the need and solving for that real need
Manage all service-related issues on assigned book of business. Investigate, research, and resolve concerns presented by the customer and Account Management Team (AMT) members
Identify trends and develop customer specific solutions in collaboration with cross-functional team’s expertise
Ensures the timely and accurate delivery of client communications (correspondence, network and product updates, fulfillment materials, ID cards, etc.)
Partner with the sales and other internal partners to ensure smooth and effective implementations
Attend and participate in customer meetings and open enrollment events
Lead effective meetings with customers, vendors, and matrix partners as necessary
Large or multiple large, complex, high revenue generating State based caseloads often managing 100,000+ retirees and $100,000,000+ in revenue which needs to be managed closely and with a high degree of detail and management because the risk of the account termination or the need for contract renewal and/or RFP win is greater
Act as the back-up or supplemental sales lead in person at board meetings, trade shows, client meetings, financial reviews, clinical reviews, or client events
Participate and present at finalist meetings and new business RFP’s
Facilitate peer to peer training either formally or informally through new hire onboarding or ongoing monthly CSM training
Project manage an Account Management project or projects over the course of the year which streamlines processes for the Account Team and/or reduces issues between
Best Practice for High Performers:
Excellent listening and communication skills, both verbal and written with a solid attention to detail
Demonstrated ability to communicate ideas clearly and concisely
Process/Project Management Skills with the ability to organize, manage, and control multiple projects concurrently and prioritize demands
Self-Directed and works with minimal guidance
Works effectively independently and in a team environment
Solid analytical, strategic thinking, and problem-solving skills
Ability to synthesize information from multiple sources
Highly motivated with ability to work in a fast paced, changing environment
Demonstrates a 'can do' spirit, a sense of optimism, ownership, and commitment
Ability to easily adapt to new, different, or changing situations, requirements, or priorities
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
Bachelor’s degree or a high school diploma/GED with significant relevant work experience
Active Health Insurance License
3+ years of account management experience in the employee benefits space
2+ years of experience with Medicare
Public speaking experience in front of large groups
Knowledge of health insurance industry, products and services and the managed care environment
Intermediate level of proficiency with Microsoft Office (Word, Excel, PowerPoint)
Proven ability to interface with and influence internal business partners through the use of interpersonal skills.
Proven willingness and ability to travel (25%-50%)
Proven project Management-oriented organizational skills
Proven creative analytical and problem-solving skills
Reside in Texas
Preferred Qualifications:
Public Sector and/or Labor experience
Technical knowledge (claims, eligibility, and contracts)
Intermediate level of proficiency with Visio and SharePoint
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission .Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law .UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .
Vacancy expired!