DescriptionThe Security Issue Management team builds solutions that keep Amazon systems and data secure on behalf of the Amazon customer. Our customers range from security engineers who need a comprehensive understanding of Amazon systems and their security state, to service teams who need solutions that make it easy to build and operate secure systems. We use the latest technology, including AWS, to solve security problems at Amazon scale. We employ automation and machine learning to reduce, or eliminate, manual effort to help our internal customers raise the security bar. We have bold goals to stay ahead of the curve on security and delight our customers with intuitive and effective products.You will work closely with your customers, partner teams, and core product engineering teams to ensure the needs of your customers are clearly understood and effectively addressed. You will collaborate with the senior leadership team to drive key engineering and business decisions that achieve the right outcomes. Since our systems are foundational to the Amazon ecosystem, you will also have the opportunity to learn about various businesses across Amazon.You have an “anything is possible” mindset when faced with highly ambiguous and complex problems. You are proud of your work, skills, judgment, and expertise – but you are simultaneously eager to listen to feedback from others. You have a background in program management with a knack for technical solution or developing understanding in technical or scientific domains, geek out over customer experience, and believe that no experience is perfect unless it delights customers in unexpected ways. You are an influencer who doesn’t hold your ideas as precious and who iterates quickly, based on data, and delivers data-driven recommendations that tell the story of the customer experience your team is delivering.We are technology professionals, who are genuinely passionate about continuously improving the security of Amazon systems on behalf of Amazon customers. We also take pride in reducing the effort required for service teams across Amazon to build and maintain their systems securely. We are on a mission, have fun working together, and have a culture of learning and career growth.Key job responsibilities
You will work with customers to understand their needs, decompose those needs into executable roadmaps, and drive execution to deliver the needed outcomes.
You will dive deep into the technical designs and ensure delivery in a fast-paced environment. Technical Program Managers are self driven and possess strong verbal and written communication skills.
You will be able to think big to develop a plan and invent mechanisms that scale to meet the broad and diverse needs of teams across Amazon.
You will have a strong customer obsession, working to deeply understand the needs of your customers and relentlessly looking to improve their experience and make them more productive.
A day in the lifeYou will own and contribute to programs that evaluate the customer experiences supported by security issue management services, as well as technology/industry trends and the voice of the customer. You will join an expanding team, leverage your skills, and apply a variety of methodologies to drive these programs. You will collaborate with product teams and senior leaders to provide insights and drive improvements that help us achieve our vision to be Earth's Most Customer-Centric Company.About the teamWe are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings to raise the bar in security. Security issue management system is SDO’s centralized tool with the goal of becoming the only place SDO builders need to go to understand and manage their security issues and to drive action on the highest security risk areas of the business as well as for security teams to drive campaigns efficiently and effectively while simultaneously reducing the effort teams spend on security related tasks.Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Seattle, WA, USA