THIS JOB IS FULLY REMOTE (Central Time Zone Preferred)
BILINGUAL Is A Plus
Experience: 2 year minimum in contact center/related and 1 year minimum administrative healthcare (dental/medical office front desk for example)
Duration: Seasonal role through the holidays w/ opportunity to be extended based off productivity
Schedule: 8am - 5pm
Role Summary:
Assist providers by resolving coordination of benefits
inquiries by analyzing patient activity (including enrollment, third-party liability, and
claims attachments). Interpret and communicate accurate insurance coverage by having a comprehensive understanding of the process. Thoroughly and completely document all customer interactions. Educates customers and dental professionals on eligibility,
benefits, claims payment, and authorizations. Provides direction on the usage and
benefits of self-service tools.
Job Summary Details:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner ensuring that clients feel supported and valued.
Assist customers with billing inquiries, policy changes, and account updates.
Escalate complex issues to higher-level representatives or supervisors as needed.
Resolves claim payment inquiries by researching and analyzing patient activity and
determines appropriate action to be taken
Thoroughly document all customer transactions in host systemes.
Answer 80+ calls per day.
Maintain a quality score of 95% or greater
Other duties as assigned.
Education Level: Minimum of High School or GED High school diploma or equivalent required
Minimum Years of Experience: At least 2yrs Customer service experience in a call center environment, 1yr in healthcare administrative experience or related required.
Specific Skills/Knowledge
Excellent listening skills to appropriately handle calls
Excellent verbal and written communication skills in the English language
Outstanding customer service skills
Knowledge of dental terminology and practices
Working knowledge of Microsoft Office (Excel, Outlook, and Word)
Minimum typing speed of 40 wpm
Bilingual preferred