Tired of corporate BS? Tired of not being appreciated?
We are a dynamic IT support and computer repair company that has been growing in Austin since 1999. Our operations are expanding rapidly, and we are looking for 2 highly qualified individuals to join our small team of satisfied employees. We are currently looking for a hardware technician and a remote support technician.
Hardware Technician Duties:
Computer Hardware Repair Technician (Austin)
Compensation: $19-$25/hr depending on knowledge/ability
Employment Type: full-time
Job Title: Computer Hardware Repair Technician
Duties:
● Provide in-shop client support for PCs and Macs
● Troubleshoot and repair Hardware & Software issues on client systems both laptops and desktops
● Perform preventative maintenance and repairs for internal workstations & notebooks as needed
● Document, track, monitor and close open tickets to ensure a timely resolution using company procedures and best practices
● Provide support for Remote and On-Site Technicians
● Custom Builds Configuration and Assembly
● Troubleshoot and repair hardware / software issues on PCs, Macs, and servers in-shop
● Troubleshoot and support Windows environment in-shop.
● Troubleshoot and support Mac OS environment in-shop.
Required Skills:
- Laptop and Desktop disassembly/reassembly abilities, both PC and Mac
- Knowledge in Windows, Mac OS, Office Suites, Anti-virus, etc.
- 6+ Months experience in Customer Support position.
- Positive attitude.
- Must be able to follow instruction.
- Excellent problem solver.
- Creative thinker.
- Highly organized and detail oriented.
- Excellent interpersonal skills.
- Effective communicator.
- Excellent at time management.
- Ability to work hand in hand with customers to insure positive and satisfactory resolutions to expected problems
Preferred Qualifications:
- Experience repairing/replacing components on Macs including iMacs and MacBooks
- Ability to diagnose, troubleshoot, problem solve, and document.
This position is a front-line, customer facing role, so solid communications skills and an ability to uncover unmet needs are critical for success. Focus will be in-shop/bench repairs and possibly remote assistance. Must have strong customer service skills. This position will require extensive documentation of activities performed for customers.
Employees will have access to a 401K and health insurance.
Must have reliable transportation.
Local applications preferred.
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Remote Technician Duties:
Remote Support Technician (Austin)
Compensation: $19-$25/hr depending on knowledge/ability
Employment Type: full-time
Job Title: Remote Support Technician
Provide over the phone, remote client support
Troubleshoot and repair software issues on client systems remotely
Perform preventative maintenance and repairs for internal workstations & notebooks as needed
Document, track, monitor, and close open tickets to ensure a timely resolution.
Troubleshoot and repair software issues on PCs, and servers in-shop and remotely.
Troubleshoot and support Windows environment remotely.
Troubleshoot and repair network malfunctions, connections to printers, other peripherals remotely.
REQUIREMENTS
Skills/Qualifications:
Network experience.
Extensive knowledge of Windows, Office Suites, Anti-virus, etc
Knowledge of Office 365 preferred.
Knowledge of PC/Laptop hardware, PC software.
Must be able to demonstrate the ability to “figure it out” and have strong “Google-Fu.”
Positive Attitude
Must be able to follow instruction
Excellent interpersonal skills
Wireless networking.
This position is a front-line, customer facing role, so solid communications skills and an ability to uncover unmet needs are critical for success. Focus will be remote support assistance. Must have strong customer service skills. This position will require extensive documentation of activities performed for customers.
Employees will have access to a 401K and health insurance.
Must have reliable transportation.
Local applications preferred.