Rhino Linings Corporation, established in 1988 and headquartered in San Diego, California, is a privately held corporation and world leader in elastomer linings, spray foam insulation, protective coatings, and flooring products. Products manufactured and distributed by Rhino Linings include polyurethane, polyurea, and spray foam insulation, as well as roofing, flooring, and epoxy coatings. Rhino Linings Corporation has a global retail and industrial applicator network consisting of more than 2,000 independently owned and operated businesses in almost 80 countries. For more information about Rhino Linings, visit http://www.rhinolinings.com.
We are looking for an Inside Sales Representative to provide direct customer service to our industrial Rhino business unit; to process customer orders for material or merchandise which are received via online, telephone, email, post, direct customer contact, or Rhino employee.
Major responsibilities include the following, but not limited to:
Processes orders and collects past due balances for customers who submit their orders for material or merchandise received by telephone, fax, or email for all Rhino business units.
Verifies accuracy of customer information including part numbers, customer account number, credit status, and shipping instructions.
Informs customer of unit prices, shipping date, anticipated delays and additional information as needed by the customer.
Emails confirmations to customers including the order confirmation number, dates and initials within twenty to thirty minutes of the time the order was initially received.
Processes returns for credit determination and claims with FedEx and other LTL freight companies as appropriate.
Processes multiple payment types including credit card payments and electronic check payments.
Prepares account statements, reports, and other records, as needed.
Processes credit applications and analyze payment discrepancies and resolves account issues with customers.
Qualifications:
Bachelor's degree from four-year college or university; or four years related direct customer service work experience and/or training; or equivalent combination of education and experience.
Previous work experience in direct customer service.
Two years computer experience in Windows environment software, MS Word, Excel, Outlook, and MS Dynamics Great Plains, preferred.
Ability to prioritize projects, handles multiple tasks, work independently and as a team player, work under pressure and meet deadlines.
Full Benefits Package Include: Medical, dental, vision, paid sick/vacation, holidays, 401(k) with Match, Profit Sharing, Group Life, Voluntary Life, Long Term Disability, Employee Assistance Program (EAP), Flexible Spending Account, Pet Insurance, etc.
Application Process: Submit resume and cover letter. All applicants who have submitted resumes will be considered; however, only the best-qualified candidates will be interviewed.