Scheduling Specialist – Cardiovascular Center - Fulltime DaysWe’re looking for a qualified Scheduling Specialist to join our Texas Health family. Is that you?Work location: Texas Health Dallas 8200 Walnut Hill Lane. TX 75231Work hours: Full-Time: Days: Monday - Friday 8:00am - 4:30pm. Must be available for 1 week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least, two weeks of classroom training required Monday - Friday from 8:30 AM - 5 PM at 500 E Border, Arlington, TX ; Training weeks may not be consecutive.TH-Connect Ent. Scheduling Department highlights:
Friendly family-orientated environment.
Experienced team members that are willing to help.
Great working environment with plenty of learning opportunities.
Here’s What You Need
H.S. Diploma or Equivalent Required
1 Year Healthcare experience including customer relations Required and
2 Years Professional office/healthcare experience Preferred and
1 Year Medical terminology or certification Preferred and
6 Months Call center experience Preferred.
CHAA - Certified Healthcare Access Associate Upon Hire Preferred
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.
Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette
What You Will Do
As a compassionate member of the team, coordinates, and schedules procedures for multiple departments, selects appropriate procedure and ICD diagnosis, referral, provider, visit type and or case, insurance network coverage and location to expedite patient access to care.
Verifies medical necessity criteria to ensure documentation is in compliance with applicable payor guidelines.
Effectively communicates with patients, physician office scheduling, surgery scheduling, and/or other necessary staff as needed to reduce appointment time/date errors.
Assures orders, H&P and other significant chart content are accurately identified with required indexing elements to ensure chart placement.
Maintains schedule according to process on nursing and anesthesia staff availability, patient needs and physician’s block time considering both departments needs and utilization of space, time and resources.
As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and procedures.
Additional perks of being a Texas Health Scheduling Specialist
Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits.
A supportive, team environment with outstanding opportunities for growth.
Entity Highlights:For more than a half-century, Texas Health Dallas has been at the forefront of health care in North Texas. We’re an 875-bed, Magnet-designated, full-service hospital serving our community in and around Dallas since 1966. We specialize in cancer care, cardiology, neurosciences, women’s services and emergency medicine, we’ve got it. Plus, we’re a renowned Level III neonatal intensive care unit, a Comprehensive Stroke and Bariatric Surgery Center of Excellence and provide wellness services, outpatient surgery and women’s imaging services. Texas Health Dallas is a joint Commission-certified Comprehensive Stroke Center, a Level I Trauma Center, a Comprehensive Heart Attack Center, and a designated Magnet hospital. We’re a top choice in North Texas for cancer and emergency services, bariatric services, cardiac care and much more. As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we’ve won and more.Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .#LI-SA1Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.