Key Responsibilities:
Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments.
Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms.
Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices.
Develop and maintain detailed documentation for UCaaS systems, configurations, and procedures.
Manage technical escalations and provide expert guidance to the engineering team in resolving complex issues.
Establish and monitor key performance metrics for UCaaS service delivery and improve service quality.
Coordinate with sales and customer support teams to ensure alignment and customer satisfaction.
Ensure compliance with SOC2 standards in all UCaaS operations, maintaining security, privacy, and data protection requirements.
Handle other duties as assigned by management